Troubleshoot Two-Factor Authentication Codes

Introduction

If you are trying to sign in to the BarkBeacon app and are not receiving two-factor authentication codes, this guide can help you get back in quickly. Follow the steps below to confirm your contact details, request a fresh code, and try backup sign-in options if needed.

Issue description

This issue occurs when BarkBeacon cannot deliver your sign-in verification code by SMS, email, or app push. It may be caused by outdated contact information, a pending code that needs to be cleared, delivery delays, or a temporary security service issue.

Signs

• You do not receive a text message with the code.
• You do not receive the code by email.
• The app says a code was sent, but nothing arrives.
• A previous code is still pending and the new code does not come through.
• You need a fallback sign-in method to complete authentication.

Basic troubleshooting steps

1. Confirm that the phone number and email address on your BarkBeacon account are correct and up to date.
2. Clear any pending verification codes before requesting a new one.
3. Force a new code to be sent from the BarkBeacon sign-in screen.
4. Check both SMS messages and your email inbox, including spam, junk, and promotions folders.
5. Make sure your device has a stable cellular or internet connection.
6. Wait a few minutes and try again if delivery is delayed.

Advanced troubleshooting steps

Step 1: Verify account contact details

Open your BarkBeacon account settings and confirm that the phone number and email address on file are correct. If either one is outdated, update it and try signing in again.

Step 2: Clear pending codes and request a new one

If a previous code is still active, clear it before requesting another. Then use the sign-in screen to force a fresh two-factor authentication code.

Step 3: Check all delivery channels

Review your SMS messages and email inbox for the code. If you use multiple email accounts or message filters, check each one carefully for delayed delivery.

Step 4: Enable app push codes as a fallback

If SMS and email codes are still not arriving, enable app push codes in the BarkBeacon app as an alternate verification method.

Step 5: Escalate the issue if it continues

If you still cannot receive two-factor authentication codes after completing the steps above, escalate the issue to the Security & Engineering teams for further investigation.

Contact support

If you need help with account access, contact BarkBeacon Support and include the email address or phone number on the account, the type of code you are trying to receive, and any error message shown in the app.

Additional resources

For related help, see [Account recovery article], [Two-factor authentication setup guide], and [BarkBeacon app sign-in troubleshooting].

Conclusion

Most two-factor authentication delivery issues can be resolved by confirming your contact details, clearing pending codes, and requesting a fresh code. If needed, app push codes can help you sign in while the issue is being investigated.